BMG, a renowned music label and record company, is driven by its commitment to empowering artists and songwriters in the digital era. To realize this vision, BMG recognized the imperative need for a rapid and comprehensive digital transformation. 

Though not primarily in the technology sector, BMG aspires to provide top-notch service and experiences for its clients through the latest technologies. But lack of efficient IT operations posed challenges that hindered their advancement. To navigate this transformation, the company recognized the need for expert IT guidance. Consequently, they opted to engage with MetroMax Solutions to align their devices and IT infrastructure with this vision and mission.

Challenges

Compliance issues with 2000+ Devices
Outdated versions of Operating Systems
Inefficient device management
Irregularities in records
Password-related issues
Dated software without updates
Security vulnerabilities
150+ pending device enrolment

Solution

The need for strict device compliance and operational efficiency had never been more pressing for BMG. This is where MetroMax’s expertise emerged as the pivotal factor for success.

We connected with the respective teams, understood the challenges, and deployed experts to focus on four main areas: 

Device Management

OS updates

Application Updates

On-site Support

More Screens

Identified and categorized devices used by the company
(Mac, iPhones, iPads, Windows Devices, Desktops)
Took control of remote devices to perform efficiency checks.
Communicated with users at every step to avoid disruptions at work.
Documented and fixed the compliance issues.
Initiated OS and software updates
Cleaned and updated JAMF/SCCM
Updated device status in Jira

Our Approach

Our Methodology

Apple Devices

Scream Test

We performed a scream test on devices that were assumed to be missing or stolen. 

Result

  • Locked around 300+ devices that did not have a username assigned.
  • Identified that 20+ devices were missing or stolen

Automatic Push Update

We identified devices that could not be updated due to the need for hardware upgrades or the approaching audit deadlines. We shared a list of devices with BMG to request the vendor to push automatic updates, excluding those of VIPs. 

Result

  • We successfully updated 50% of the devices within a week.

Note: The devices that did not accommodate automatic push updates were catered to manually by our IT experts. 

Windows Devices

Application Matrix

Automatic Push Update

Our experts created a matrix by plotting all the required application updates such as Office, chrome, etc., against serial numbers that required OS updates. The idea was to save time and effort by performing both OS and application updates simultaneously. 

Result

Our method significantly improved efficiency by consolidating OS and software updates, eliminating the need for separate processes and saving valuable time

On-site Support

At BMG, we addressed a broad spectrum of IT needs, from hardware and software assistance to network challenges. With regular maintenance, expert documentation, and collaborative outage support, we delivered a swift and comprehensive IT transformation.

 

End-User Support

Installation and Configuration

Hardware Maintenance

Network Support

Inventory Management

Technical Documentation

IT guides, FAQs

Outcome

With MetroMax’s dedicated assistance, BMG successfully embraced digital transformation. Our assistance resulted in several significant outcomes:

Achieved device compatibility and compliance for enhanced security and efficiency.
Streamlined IT operations and device management to boost productivity.
Maintained accurate device records for improved asset management.
Implemented enhanced device security measures to safeguard data.
Established a robust technological backbone for future advancements.
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